Zuora’s purpose is to help people subscribe to modern ways of doing business – ways that are better for people, better for companies and ultimately better for the planet. Zuora focuses on Usership as a concept centered around the outcomes and experiences people want, instead of the ownership model of the past that fuels a world of landfills filled with obsolete products. It’s also how we think about future-proofing our relationship with the planet. Encouraging as-needed use, shared use, reuse and the Circular Economy can all be fostered by the as-a-service models Zuora powers. These business models provide ongoing feedback and data, particularly usage, that can help improve performance, from supply chain management to energy efficiency. For example, we see this in our customer base with Nokia’s mobile phone subscription, Circular. In today’s world, our workplaces are increasingly intertwined with our sense of self, which we take seriously at Zuora. A people-first world must establish a positive relationship between people and their work. We’re focused on building an inclusive community, culture, company and experience that everyone wants to subscribe to. That includes our employees (who we call ZEOs) and shareholders alike. A people-first world also has the power to be more accessible. Today, access to many goods is not equal and is often determined by income, where someone lives, the color of their skin, gender, sexual orientation and more. Shifting from Ownership to Usership creates untapped potential to increase access to many goods and services to create a very different world. To truly be people-first, companies must be accountable to the people that they serve, and the Subscription Economy is driving this to new levels. Unlike the transaction-based model, recurring revenue businesses have to earn their customers’ business every month. People – customers, employees, shareholders – have the choice to walk away from any relationship they subscribe to if it doesn’t meet certain expectations. This accountability comes through at Zuora in how we are governed and the policies we have in place to ensure we conduct business in an ethical, legal and socially responsible manner. Our Board of Directors in particular plays a major role, providing counsel from various viewpoints by reviewing our corporate governance policies, monitoring emerging corporate governance issues, overseeing our overall risk profile and setting expectations regarding Zuora’s corporate governance practices. Our Board is composed of accomplished leaders and in fiscal year 2023, 40% of our Board members were women and 40% identified as belonging to an ethnic minority group.**