Virgin Media has reduced its carbon footprint by 7% (Scope 1 and 2) and has reduced its Scope 3 emissions by 14% over the past 12 months. This has been achieved by multi-year investments in energy efficiency measures and the removal of older equipment. As a result, Virgin Media is using less electricity now than at any point in the last six years. In addition, in 2020 Virgin Media increased the circulatory of its products by refurbishing and reusing 1.3 million items such as set-top boxes and routers. Furthermore, the company has reduced its paper usage by 88% since 2014, and 80% of operational waste is now recycled. During 2020, Virgin Media supported its customers and communities to keep them connected to everything they love during the pandemic. This included providing extra data and minutes for customers, providing funding for devices to help children learn from home, and the launch of Virgin Media’s Essential broadband plan for people on Universal Credit.