Universal Orlando Resort

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For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them!

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3.2

Overall Excellence Rating

Industry

Hotel Companies

Category

Hotels & Resorts

ESG/Ethical Impact

As part of Comcast NBCUniversal’s goal to be carbon neutral by 2035, Universal’s theme parks concentrate on three key areas of sustainability: clean energy and energy efficiency, recycling and waste reduction and water conservation. Universal Orlando Resort completed construction of a 250-kW floating solar system in 2021. The company is also assessing more options for on-site solar at locations across its Orlando and Los Angeles theme parks and campuses. Universal Studios Hollywood has also rolled out the first group of electric trams and will continue to convert all 21 trams used during its iconic Studio Tour by 2025. Through conscious design and operations, Universal saves millions of kilowatt hours annually. LED lighting fixtures are used extensively at both Universal Orlando Resort and Universal Studios Hollywood, and both properties are moving toward high-efficiency HVAC mechanical equipment and roofing that provides increased reflection of solar rays to reduce the solar heat-load on the structure. Universal reduces and recycles a wide variety of waste in numerous ways. For example, food waste is collected from onsite restaurants and sent for waste-to-energy generation. Recyclable materials including metal, glass, batteries, plastic, and paper are collected for recycling or reuse. Universal Orlando Resort and Universal Studios Hollywood use measures such as irrigating with reclaimed water, irrigation control system sensors, and waterless urinals to save millions of gallons of potable water each year. And Universal’s Volcano Bay water conservation programs help to purify and reuse thousands of gallons of water each day.

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Awards Received

2023

Revenues

$2,100,000,000.00

Website Traffic

Employee Rating

4

Customer Rating

4.7

Company Size

10000+

ESG Risk Rating

2

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