UnitedHealth Group was consciously built with the restless mindset, adaptable capabilities, culture and the enduring human values to help lead in the development of the next-generation health system in a socially conscious way. As a company, we feel an urgent responsibility to make the entire health system work better for everyone – those who experience care, those who provide care and those who pay for care. As an enterprise, we are extremely proud to be publishing our first sustainability report and acknowledge we are doing so in unprecedented times. The impact of the COVID-19 global health crisis and the actions we are taking to support our communities, members, patients, care providers, customers, government partners and team members and their families is, and will remain, our top priority as events unfold in the months ahead. Details on our efforts to date are included in this report, and we will continue to take meaningful actions as we experience and learn more and work to do our part in resolving this global health crisis. Our culture, values and mission – helping people live healthier lives and helping make the health system work better for everyone – align with our long-term strategy to develop the next-generation health system that increases access to care, makes care more affordable, enhances the care experience and improves health outcomes. We do this by focusing on our core business priorities: Reinventing Health Care Delivery. Achieving high-quality outcomes, lower costs, and improved consumer and physician satisfaction, driven by our high-performing local care practices. Transforming Pharmacy Care Services. Driving transparent, digitally enabled, clinically integrated, high-quality pharmacy services at lower costs with more consumer responsive point-of-sale discounts. Accelerating Digital and Advanced Technologies. Simplifying data exchange, improving connectivity, lowering costs and driving distinctive outcomes in every aspect of the health system through our highly secured, information-enabled digital platforms. Advancing Consumer-Centric Benefits. Offering affordable products that align incentives with healthy behaviors to guide people to a more engaged and healthier lifestyle. Distinguishing Health Banking and Payment Services.