Restoring choice and dignity in crisis. When war broke out in Ukraine in 2022, the Norwegian Refugee Council (NRC) and the International Federation of the Red Cross and Red Crescent Societies (IFRC) quickly took action, using Twilio technologies—including a Twilio-powered chatbot, SMS messaging, and WhatsApp systems—to help get cash into people’s hands fast, giving them the power to decide what they need to rebuild their lives. Twilio.org, Twilio’s social impact team, helps communities around the globe resiliently recover from crises and achieve equitable long-term wellbeing. We invest our product, capital, and people to focus on three key areas where we believe we can make the most positive difference. When people are displaced, effective digital engagement is critical to delivering rapid, life-affirming resources. Twilio’s technology has a unique ability to support displaced people in rebuilding their lives with dignity by helping them access resources and services that are right for them when so little is in their control. At Twilio, we are committed to doing the long and difficult introspective work to better understand how we can build a more inclusive, representative workplace. That means taking a look at our organizational structures, policies, and practices to make sure we are giving all Twilions the opportunity to thrive in the workplace.