Telus International

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Filled with endless opportunities and perspectives to learn from each other, our team is built by an exceptionally diverse talent force from all around the world, with multiple backgrounds, experience levels, and cultures. We operate in more than 10 locations across the globe, including the United States, Canada, Romania, Bulgaria, India, the Philippines, Ireland, El Salvador, and Guatemala. Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology.

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4.2

Overall Excellence Rating

Industry

IT Services

Category

Enterprise Software & Network Solutions

ESG/Ethical Impact

The TELUS International Board of Directors is responsible for the stewardship of our company and overseeing the management of our business, including our ESG strategy, facilitated through at least bi-annual ESG updates from the TELUS International Executive Leadership Team, primarily the Chief Corporate Officer and the Chief Legal Officer & Corporate Secretary. The Board establishes and reviews the ESG priorities, commitments and policies, including oversight of climate-related risks and opportunities and broader climate change strategy. Increasing efforts to recruit, support and promote a cultural, religious, ethnic, gender, sexuality, regional, abilities, etc diverse team that represents the needs and challenges of our broader global society, including by leveraging technology. Fostering a caring, engaged and inclusive culture in every region where we operate, with targeted global engagement scores above 80 per cent. Prior to our 2023 annual general meeting and thereafter, seeking to attain a Board composition in which at least 30 per cent of our Board members are women. Broadening the focus and participation of TELUS International AI Impact Sourcing programs by increasing participants 15 per cent by end of 2023. Committing to net carbon-neutral operations by 2030 (from a 2019 baseline). Working with our parent company TELUS to meet science-based targets by 2030, including to reduce absolute Scope 1 and 2 greenhouse gas emissions by 46 per cent from a 2019 base year. Planting more than 34,000 trees globally this year (105,000 trees total), contributing to improved air, water and soil quality. In 2022, 57 per cent of senior executives were female, 42 per cent of managers, directors and vice-presidents were female, and 49 per cent of the team was female. Designing a supplier diversity program to take proactive steps to provide equal access to suppliers with diverse backgrounds

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Awards Received

2023

Revenues

$14,070,000,000.00

Website Traffic

Employee Rating

3.7

Customer Rating

3.9

Company Size

10000+

ESG Risk Rating

4

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