Southwest Airlines

2702 Love Field Dr, Dallas, TX 75235

5

BPI
Financial Rating

3.2

BPI Stakeholder Rating

2.1

BPI Social Responsibility Rating

We’re the low fare, high-flying airline whose People set us apart. Southwest Airlines is all about moving People—by helping them travel from one place to another, and by genuinely caring for Employees and Customers. Our Employees make us who we are, so it’s fitting that the Heart at the center of our brand showcases the strength of Southwest Employees—whose dedication can be felt by every Customer each time Southwest Airlines connects them to what’s important in their life. Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to our performance and productivity, the importance of our People and the communities we serve, and an overall commitment to efficiency and the planet. Learn more about how we gives back to communities across the world by visiting Southwest.com/citizenship. Southwest Airlines recognizes, respects, and values differences. By fostering a Culture that embraces and utilizes our diversity, we create competitive advantages in Teamwork and innovation that contribute to our overall success.

3.4

Overall Excellence Rating

Industry

Transportation

Category

Airlines

ESG/Ethical Impact

Southwest Airlines is a Company of People focused on serving our Customers, communities, and each other. Our People are, and always have been, the beating Heart of Southwest Airlines, and we work to advance and protect the things that are important to them. We take pride in our reputation as the airline with Heart, and that naturally extends to a passion for making a difference in our communities and respecting our resources. A deep feeling of responsibility and genuine care for our local and global community drives our corporate citizenship efforts—our focus on People, Performance, and Planet, all supported with strong corporate governance. We approach corporate citizenship strategically and holistically at Southwest. Doing the right thing and persevering through challenges is in our DNA, and when we establish commitments and goals, we do so with the best intentions in mind and pursue them with the same determination and grit we used in our early battles to get Southwest off the ground. We’ve come a long way since then, but who we are and what we stand for has never wavered. Our reputation as the airline with Heart comes from a long history of putting People first. In 2022, we continued to focus on People all across our organization. Throughout the year, we hired and trained more Employees than ever before in our Company’s history—without hitting the brakes on important initiatives to enhance the Employee Experience, strengthen talent development, and make progress on our DEI goals. And in support of our communities, we continued to invest in partnerships and programs that drive economic, social, and environmental impact. Achieving our goal of net zero carbon emissions by 2050 requires a strategic mix of advanced long-term planning and near-term action. Throughout 2022 and early 2023, we developed a data-driven path to reach our goal of achieving net zero by 2050, refreshed our climate strategy with new near-term carbon intensity reduction targets for 2030 and 2035, released our Environmental Policy, made a first-of-its-kind investment in SAFFiRE, and more. Although many challenges lie ahead, our progress in 2022 across our four-pillar strategy of Reduce, Replace, Offset, and Partner demonstrates our ambition to overcome them. Producing strong operational and financial performance, while keeping Safety a top priority, is critically important to our Stakeholders and to the long-term success of Southwest Airlines. We achieved record operating revenues of $23.8 billion and full year net income of $539 million in 2022. Excluding special items,50 we achieved full year net income of $723 million in 2022. Despite challenges from higher fuel prices, cost inflation, economic uncertainty, and weather events across 2022, we remain financially strong and optimistic about future growth. We have a vast domestic network that we expanded during the pandemic, opening 18 new cities and growing our Hawaii service. We ended 2022 with an investment-grade balance sheet and advantaged cost position within the U.S. airline industry. Moving into 2023, our goals focus on generating consistent profitability, restoring our robust network, and enhancing the Southwest Customer Experience.

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Awards Received

2023

Revenues

$23,800,000,000.00

Website Traffic

Employee Rating

4.1

Customer Rating

4.5

Company Size

10000+

ESG Risk Rating

2

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