Ours is a story driven by an enduring passion for customer service. From pioneering the concept of Asian hospitality, we have radically changed the face of Asia’s urban landscape and influenced the way people connect and engage with each other. We are proud of our rich Asian heritage. Even as the Group expanded its footprint globally, we have stayed close to our Asian roots. Our leaders are quick to identify new trends and to seize growth opportunities. They pursue customer-driven solutions and are focused on delivering performance-based outcomes. By encouraging innovation, they help create a more resilient company; one that drives sustainable growth. At Shangri-La Group, we strive to bring positive impact to people and communities while caring for the environment and balancing the interests of our diverse stakeholders.
Shangri-La Hotels and Resorts
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0.98
Overall Excellence Rating
Industry
Hotels & TravelCategory
ESG/Ethical Impact
As part of Shangri-La’s vision to be the best-loved hospitality group, we are committed to building a sustainable business for our employees, customers, communities, business partners, and shareholders. Shangri-La’s sustainability mindset is already deeply ingrained in our DNA. Despite the challenges of the last few years, we have made significant progress in our sustainability efforts such as focusing on strengthening our Shangri-La Culture and delivering the heartfelt promise of Shangri-La Cares. In 2022, Shangri-La hotels continued to steadfastly support our local communities. We contributed 26,000 volunteer hours of COVID-19 pandemic relief with home visits, pre-packaged meals, and essential items that benefitted almost 200,000 people from disadvantaged communities around the world. This represents just a portion of our total volunteering efforts and donations, which also include our signature campaigns— Embrace and Sanctuary— that have allowed us to build long-lasting and meaningful partnerships with our communities over many years.
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Awards Received
2023
Revenues
1800000000.00
Website Traffic
Employee Rating
3.80
Customer Rating
3.70
Company Size
10000+
ESG Risk Rating
2.00