Shangri-La Hotels and Resorts

419 Park Ave S #404, New York, NY 10016

Ours is a story driven by an enduring passion for customer service. From pioneering the concept of Asian hospitality, we have radically changed the face of Asia’s urban landscape and influenced the way people connect and engage with each other. We are proud of our rich Asian heritage. Even as the Group expanded its footprint globally, we have stayed close to our Asian roots. Our leaders are quick to identify new trends and to seize growth opportunities. They pursue customer-driven solutions and are focused on delivering performance-based outcomes. By encouraging innovation, they help create a more resilient company; one that drives sustainable growth. At Shangri-La Group, we strive to bring positive impact to people and communities while caring for the environment and balancing the interests of our diverse stakeholders.

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3.2

Overall Excellence Rating

Industry

Hotel Companies

Category

Hotels & Resorts

ESG/Ethical Impact

As part of Shangri-La’s vision to be the best-loved hospitality group, we are committed to building a sustainable business for our employees, customers, communities, business partners, and shareholders. Shangri-La’s sustainability mindset is already deeply ingrained in our DNA. Despite the challenges of the last few years, we have made significant progress in our sustainability efforts such as focusing on strengthening our Shangri-La Culture and delivering the heartfelt promise of Shangri-La Cares. In 2022, Shangri-La hotels continued to steadfastly support our local communities. We contributed 26,000 volunteer hours of COVID-19 pandemic relief with home visits, pre-packaged meals, and essential items that benefitted almost 200,000 people from disadvantaged communities around the world. This represents just a portion of our total volunteering efforts and donations, which also include our signature campaigns— Embrace and Sanctuary— that have allowed us to build long-lasting and meaningful partnerships with our communities over many years. On the environmental front, we have renewed our commitment to being an industry leader with new reduction targets for carbon emissions, energy, water, and single-use plastics. Reducing single-use plastics from our hotel operations is an objective that is particularly close to my heart, and I am pleased to report on the significant progress that has been made. As of the end of 2022, we are on track to meet our reduction targets. 100% of our hotel properties eliminated full plastic takeaway containers, cutleries, and bags, while 95% implemented zero or low single-use plastic water bottle options for Food and Beverage banquets. It is imperative that we strive to do more to embrace ESG in our daily operations. In January 2023, we established a new Environmental, Social and Governance (ESG) division that will reinforce our commitment to building a sustainable business for all stakeholders under the stewardship of the Shangri-La Board of Directors and the Audit & Risk Committee.

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Awards Received

2023

Revenues

$1,400,000,000.00

Website Traffic

Employee Rating

4

Customer Rating

4.3

Company Size

10000+

ESG Risk Rating

3

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