We are truly committed to our social purpose, and felt it was the right time to report on our Environmental, Social and Governance performance. Whilst we haven’t yet formally adopted the Sustainability Reporting Standard, which has been developed specifically for the social housing sector, we have used the metrics in this first report. It is important to note that we recognise we are on a journey, particularly in regard to our Environmental performance, and as such, wanted to first understand how a reporting standard could genuinely support our drive for improvement alongside our existing plans. Our Riverside Plan is our corporate plan which focuses on improving services to customers; finding effective and sustainable solutions to ending homelessness; and delivering ambitious and transformational regeneration initiatives. It also makes a commitment to publishing a climate responsibility strategy, which is described in more detail later in this report. After undertaking an initial assessment against the Sustainability Reporting Standard, we found the required reporting metrics align with our objectives. We believe reporting against the Standard will not only be an invaluable exercise but will allow us to effectively report our performance in a way that is comparable against other providers within the sector. We provide our customers with an Affordable Warmth service for those facing fuel poverty, helping them to save money by switching supplies to a cheaper tariff or advising them to make changes within the home that would save them money and reduce carbon emissions. At the onset of the pandemic in March 2020, the Affordable Warmth team successfully adapted service delivery from face-to-face to over the phone and online, with 674 customers collectively achieving cash-gain savings of £385k through the Warm Home Discount Scheme, switching utility tariffs, trust funds, reconnected gas supplies, changing energy behaviour plans and the Priority Service Register. The service is also strategically aligned with and contributes to our Climate Responsibility work to reduce CO2 emissions and our customers’ carbon footprint, enabling them to make environmentally friendly choices such as switching to green utility providers and purchasing energy efficiency A+++ white goods when accessing the Foundations Helping Hands funding.