The legacy of 2020 will undoubtedly be the global pandemic and its impacts. COVID-19 touched millions of lives, many tragically, and its impacts on our world will be felt long after the virus has been brought under control. The pandemic’s impact on PSEG was immediate and wide-ranging. As we responded to new challenges of providing critical energy services during a pandemic, these same challenges provided us an early opportunity to learn a great deal about our organization and ourselves. Implemented remote work practice for all employees where jobs could be performed remotely. For those who were unable, we revised operating protocols, including an increase in the number of company reporting locations in order to further physical distancing to protect our essential workforce. Provided frequent education to frontline managers and employees by PSEG’s medical director and Health and Safety teams. The pandemic also provided an opportunity for PSEG and its workforce to demonstrate their commitment to serving our customers and communities. PSEG’s Powering Progress vision continues to be for a future in which people use less energy, that energy is cleaner and delivered more reliably than ever. PSEG aims to achieve this vision by evolving into a clean energy infrastructure-focused company, powered by its diverse, dedicated and highly skilled workforce. Our customers recognize that access to safe, reliable, affordable and cleaner energy is essential to their way of life. They recognize that technology is accelerating change in the world, and they expect energy solutions to meet these increasing requirements. Our customers want energy that is more reliable, resilient and cleaner, along with enhanced access to smart technology to better manage their energy usage – all while keeping utility bills affordable.