Potbelly Sandwich Works

111 N Canal St Suite 850, Chicago, IL 60606

Long before sandwiches were toasted and cookies were on straws, Peter Hastings and his wife owned an antique shop in the Lincoln Park neighborhood of Chicago. This quirky shop was doing well, but the determined pair knew they could always do better. In 1977, they decided to start serving sandwiches to their curious, collecting customers. As time passed, the little antique shop slowly turned into the neighborhood lunchtime getaway. With lines reaching out the door and around the corner, customers enjoyed toasty warm sandwiches, homemade desserts and even live music in this unique atmosphere. In 1996, entrepreneur Bryant Keil purchased the original shop and set out to spread the Potbelly love across the country, creating shops with the same neighborhood feel as the original. Today, the Potbelly magic continues as a publicly traded company, with more than 400 neighborhood Potbelly Sandwich Shops

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3.1

Overall Excellence Rating

Industry

Fast Food Restaurant Companies

Category

Food & Drink

ESG/Ethical Impact

Potbelly Corporation is a sandwich concept that has been feeding customers’ smiles with warm, toasty sandwiches, signature salads, hand-dipped shakes, freshly-baked cookies and other fresh menu items, customized just the way customers want them, for more than 40 years. Potbelly promises Fresh, Fast & Friendly service in a welcoming environment that reflects the local neighborhood. Our employees are trained to engage with our customers in a genuine way to provide a personalized experience. We believe the combination of our great food, people and atmosphere creates a devoted base of Potbelly fans. We believe that a key to our past and future success is our culture. It is embodied in The Potbelly Advantage, which is an expression of our Vision, Mission and Values, and the foundation of everything we do. Our Vision is to be your moment of escape, thanks to our relaxing shop, friendly faces, and toasty sandwiches. Our Mission is to help people love lunch. Our Values embody both how we lead and how we behave and form the cornerstone of our culture. We use simple language that resonates from the frontline associate to the most senior levels of the organization, creating shared expectations and accountabilities in how we approach our day-to-day activities. We strive to be a fun, friendly and hardworking group of people who enjoy taking care of our customers, while at the same time taking care of each other. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths and differences. We respect and embrace diversity in each other, our customers, suppliers and all others with whom we interact as an essential component in the way we do business. We look to attract, hire and retain smart, talented and outgoing people who share and demonstrate our values. We value friendly employees who engage with our customers in a genuine way to provide a personalized experience. We believe we make expectations and accountabilities clear through our culture training and our Employee Handbook, including the Ethics Code of Conduct, which summarizes company information, policies and employee conduct guidelines and is required to be reviewed and signed by every employee upon hire and repeated annually.

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Awards Received

2023

Revenues

$452,000,000.00

Website Traffic

Employee Rating

3.6

Customer Rating

3.1

Company Size

5000-10000

ESG Risk Rating

3

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