Our ESG strategy is aligned with our purpose to help people move forward with credit. Responsible and accessible credit expands possibilities, it powers up life and business. We focus on being a responsible lender – understanding our customers’ needs and providing them with tools to help stay in control of their finances, providing a level of care and service that is appropriate to each individual customer, treating them fairly, protecting people’s data, acting ethically and reporting openly. Our social responsibility goes beyond our customer agenda. We aim to create an exceptional experience for our colleagues by creating a fair, inclusive and diverse workplace with opportunities for growth and development. We support the communities we serve and we take our charity partnership with Family Action very seriously. We are also committed to reducing our impact on the environment with a focus on decarbonisation, water use reduction and waste management. Notably, we plan to achieve Net Zero Greenhouse Gas emissions by 2040. All of this is built on the foundations of a well-established governance framework comprising robust controls and compliance procedures, and which fosters a culture of ethical and responsible business practices. We aim to ensure growth is delivered in a controlled and compliant manner whilst protecting the interests of our stakeholders.