MattsenKumar LLC

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MattsenKumar is one of the fastest-growing business process outsourcing and customer experience management companies globally. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in the US, and has delivery centers and on premise operations within Gurugram, Jaipur and Bangalore in India. The company was founded in 2010 with the expertise of 3rd Party Quality due to exclusive association with HyperQuality (now AVAYA) since 2002. Since then, MattsenKumar has successfully expanded its services in BPM, Contact Center support, as well as ML/AI, based automation solutions. MattsenKumar now operates with over 2000 employees across 3 locations providing excellent outsourcing services to some of the leading players across the globe. Our services include contact center outsourcing, back-office management, e-commerce outsourcing, and technology suites for interaction and speech analytics. Our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security. We are a PCI certified organization for the last several years and we focus on our client’s ROI from day one.

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2.7

Overall Excellence Rating

Industry

Big data and analytics

Category

Software Development

ESG/Ethical Impact

At MK, we believe in the power of growing together. Be it our employees, our clients, or society, our values keep us aligned to the goal of inclusive growth which benefits everyone involved. Our focus on society has led us to the formation of MK Foundation, a charitable trust established in 2019 to support the underprivileged sections of society. MK Foundation along with MK Sparsh, a voluntary committee of our employees work relentlessly on the implementation of our social impact programs. We partner with international and local non-profit organizations for our outreach programs. Our focus is on areas like women empowerment, health, and education for the groups in need. Our team identifies areas and projects where we can make maximum impact. Another key area of focus for our CSR team is towards providing quality education to underprivileged children. Our team designs programs where they reach children living in orphanages with book donations, school supplies, and other focus programs. At MK, we try to keep environmental sustainability at the center of all our activities. We try to bring a positive impact by bringing crucial changes to our daily activities. Like the usage of reusable cups, paperless processes, and carpooling for commutes.

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Awards Received

2023

Revenues

$204,900,000.00

Website Traffic

Employee Rating

3.8

Customer Rating

3.5

Company Size

1000-5000

ESG Risk Rating

3

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