Interactions

31 Hayward St Ste E, Franklin, MA 02038

Interactions is a virtual company allowing employees to work from anywhere in the US. Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

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3.4

Overall Excellence Rating

Industry

AI and machine learning

Category

Software Development

ESG/Ethical Impact

Interactions is acutely aware of its environmental footprint and actively seeks to reduce it by implementing energy-efficient technologies, reducing greenhouse gas emissions, and adopting sustainable practices throughout its operations. As part of its climate action strategy, Interactions is striving to achieve carbon neutrality by offsetting emissions through reforestation projects and other carbon sequestration initiatives. The company prioritizes the health and well-being of its employees, offering comprehensive benefits, mental health support, and a conducive work environment that promotes work-life balance. Through philanthropic initiatives and community outreach programs, Interactions seeks to make a positive impact on the communities in which it operates, supporting education, health, and social welfare programs. Interactions is a frontrunner in responsible AI development, striving to ensure that its AI systems are devoid of biases and adhere to ethical guidelines, particularly in sectors like customer service and virtual assistants.

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Awards Received

2023

Revenues

$98,900,000.00

Website Traffic

Employee Rating

4.1

Customer Rating

3.2

Company Size

100-1000

ESG Risk Rating

3

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