Help Scout

131 Tremont Street, Boston, MA 02111-1338

Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a daily basis to deliver personalized customer support at scale. We’re remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a “remote first” company have a hard time going back to the old way of doing things. Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.

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3.8

Overall Excellence Rating

Industry

IT Services

Category

Software Development

ESG/Ethical Impact

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we’re dedicated to setting the team up for success. Today our leadership team is 62% women, and that’s just the start. We’re committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It’s not a cost to be optimized, it’s their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

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Awards Received

2023

Revenues

$35,700,000.00

Website Traffic

Employee Rating

4.4

Customer Rating

4.4

Company Size

100-1000

ESG Risk Rating

3

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