Give your customers the web messaging tools they expect. Enable them to chat with your brand — whenever they need — across asynchronous messaging channels. Genesys is a California-based cloud platform that offers solutions such as customer experience orchestration and workforce engagement for sectors including retail and finance
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Genesys, a leader in customer experience and contact center solutions, has embraced a robust ESG (Environmental, Social, and Governance) framework that deeply influences its operations and interactions with various stakeholders. On the environmental front, the company is dedicated to reducing its carbon footprint by implementing energy-efficient technologies and sustainable practices throughout its operations and supply chain. Genesys’s commitment to social responsibility is evident through its emphasis on diversity, equity, and inclusion, fostering a work environment that values different perspectives and backgrounds. The company actively engages in community outreach programs and philanthropic initiatives, contributing positively to the societies it operates in. In terms of governance, Genesys upholds strong ethical standards, ensuring transparency, accountability, and compliance with regulations, thereby safeguarding the interests of its investors, employees, and customers. By integrating ESG considerations into its strategy, Genesys not only aligns itself with responsible business practices but also positions itself to attract socially conscious partners and investors who value sustainability and ethical conduct.