Fiserv

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Wisconsin-based financial technology service multinational Fiserv has seen its fortunes continue to rise in the nearly four decades since its founding. Most recently, it has stood out for its unceasing improvements to the Clover business management platform, continuing a history of excellence that has propelled it to be named one of the world’s most admired companies by Fortune eight years running. Fiserv’s history is characterized by remarkably rapid growth, going public less than two years after its establishment in 1984 and pursuing an assertive strategy of acquiring rival fintechs and launching new digital-first banking and payment products. The result is a company that manages an astonishing 12,000 financial transactions every second, working to support the financial goals of its 1.4 billion account holders.

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3.6

Overall Excellence Rating

Industry

Financial Services

Category

Payment Solutions

ESG/Ethical Impact

Fiserv aligned the information provided in the 2022 report to the Global Reporting Initiative (GRI), the Sustainability Accounting Standards Board (SASB) and the Task Force on Climate-Related Financial Disclosures (TCFD) frameworks, illustrating key actions taken within its established ESG Pillars: Empower People, Advance Communities and Society, Champion Responsible Business Practices, and Invest in Sustainable Systems. “We continue to take meaningful steps to incorporate CSR and ESG programming into our work with clients, our community engagement, and our philanthropic efforts,” said Neil Wilcox, Head of Corporate Social Responsibility at Fiserv. “Creating an environment where people with diverse experiences, backgrounds and cultures can engage, grow, and innovate is a key part of our commitment to our associates and enables us to be at our best for the clients and communities we serve.” Fiserv is committed to developing a global workforce ready for the future and to creating a diverse and inclusive work environment that fosters innovation. In 2022, 37% of its U.S. workforce was diverse in race or ethnicity, an increase of approximately 10% over the prior year. The company also increased the percentage of racially and ethnically diverse associates and women associates in leadership positions. Fiserv is focused on the professional development of associates, providing opportunities that help people build skills at all career stages, including on-the-job learning, education and professional networking, leadership development, and Employee Resource Group (ERG) membership. More than 6,500 associates were active members of an ERG in 2022, with 100 chapters in 17 countries. Fiserv provides its clients and their customers with innovative offerings that increase financial inclusion, assist the unbanked and underbanked, and provide value-added services that help clients and the communities where they do business. The company’s prepaid card program delivers funds for state and federal government programs, and Fiserv facilitates the acceptance of online Electronic Benefits Transfer payments for the U.S. Department of Agriculture’s Supplemental Nutrition Assistance Program (SNAP). Fiserv recognizes the importance of strong governance as part of its overall ESG strategy. This starts with the board of directors and is embedded throughout the organization. The company’s Code of Conduct and Business Ethics serves as the foundation for ethical behavior across the company, governing associates, as well as business partners, service providers and vendors.

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Awards Received

2023

Revenues

$17,700,000,000.00

Website Traffic

Employee Rating

3.2

Customer Rating

3.8

Company Size

10000+

ESG Risk Rating

4

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