At Direct Energy, our vision is to harness our energy expertise to make a difference in people’s lives. Our challenge is to become the most trusted energy company moving to a more sustainable future. We are committed to understanding, managing and reducing the environmental and ecological impacts of our activities through innovation, technology and cultural change. We will follow a process of continual improvement and communicate on our performance measures, objectives and targets to prevent pollution and reduce the environmental impact of our activities on an ongoing basis. This commitment means: Using our resources effectively and reducing waste. Developing renewable and sustainable energy sources, products and services. Helping our customers make informed decisions about the use of our products and services. Encouraging our suppliers, contractors, franchisees and business partners to pursue responsible environmental practices. Taking proactive steps to reduce our own carbon emissions as we undertake our business activities. Publish regular performance reports and openly discussing our environmental performance with internal and external stakeholders