As a reinforcement of our Credo, our Environment, Social and Governance efforts unite our values and purpose to build a more diverse and sustainable future for all those we serve. Led by robust corporate governance, responsible citizenship guides the decisions we make. It means serving our customers and clients, engaging shareholders, reducing our environmental impact and empowering our colleagues and communities to thrive. By championing this journey, we create an opportunity to use our reach, innovation, and insights to create a positive impact for the economy, society and environment. Leading with robust corporate governance Citizens has a long-standing commitment to developing and maintaining a strong enterprise-wide corporate governance framework. Driving positive climate impact We are committed to driving positive climate impact by supporting clients, empowering communities, and reducing operational emissions. Building the workforce of the future Our commitment to developing the workforce of the future is critical to meet the accelerating needs of the economy. Fostering strong communities We work to address wealth and opportunity gaps through homeownership, small business, community development financing and delivery of innovative products and services.