Caffè Nero

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Caffè Nero hopes to be fiddling while other coffee chains burn. The company is the UK’s #3 specialty coffee chain (behind Whitbread Group’s Costa Coffee and Starbucks) with more than 370 outlets throughout the country. It also has operations in Turkey and the United Arab Emirates. The company’s cafes serves a variety of Italian-style espresso drinks, along with panini sandwiches, soups, pastas, and other dishes. Some locations are operated by retail chain House of Fraser; Caffè Nero also operates at London’s Heathrow airport through a partnership with BAA. Founder, chairman and CEO Gerry Ford controls the company.

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3.8

Overall Excellence Rating

Industry

Restaurant Companies

Category

Restaurants & Cafes

ESG/Ethical Impact

Protecting the environment is a very important issue to us and we’re constantly reviewing the different ways we can reduce our footprint through waste reduction and recycling. From sourcing through to production and paper cup recovery, we’re dedicated to having a positive social and environmental impact through the initiatives we lead. We grew our existing partnership with KeepCup in June 2018, to ensure KeepCups are available in every single store. KeepCups are manufactured and assembled in the UK, so we’re thinking global, but acting local. We also encourage the use of reusable cups by offering 2 stamps per coffee on our loyalty card or via our app. Responsible management of paper cups is very important to us and we will continue to work with our waste service providers, our customers and others in our industry to ensure the proactive focus on the issue is maintained. We’re passionate about the environment and are founders of the PCRRG (The Paper Cup Recovery and Recycling Group) set up in 2014. This is a cross industry group which actively works across the paper cup supply chain to increase the rates of capture and recycling of paper goods. As part of our commitment to reduce single use plastics, in June 2018, we replaced plastic straws with paper straws in all of our UK and ROI coffee houses. This will remove at least 7 million plastic straws a year from entering UK waste streams. In response to the Modern Slavery Act, we engaged with an external consultancy to better understand our potential exposure to modern slavery risks in our direct business and supply chain. For each business area, we reviewed factors such as recruitment practices, working conditions and geographical location. We are using this information to determine and prioritise practical and robust actions that ensure we always operate in an ethical manner. From the beginning, we’ve embraced the values of fairness, decency, warmth and kindness in the pursuit of excellence. Our approach to coffee sourcing is no different. If we’re to continue to create excellent coffee, we need to ensure our farmers are fairly rewarded. We owe our reputation to sourcing high quality beans, and we pay premium prices for those beans. The vast majority of the beans in our unique blend are sourced from identifiable and traceable sources, and we’re working hard to ensure we purchase every bean this way. We’re also working with the Rainforest Alliance on sourcing our beans from certified farms and on encouraging sustainable livelihoods for farmers and their families, taking responsibility not just for great coffee, but supporting communities and the environment where our coffee is grown. Our development team constantly reacts and adapts, looking to where we can reduce salt, fat, sugar, or offer alternative products in response to allergies and the valuable feedback of our customers

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Awards Received

2023

Revenues

Website Traffic

Employee Rating

3.3

Customer Rating

4.0

Company Size

5000-10000

ESG Risk Rating

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