Austin Telco Federal Credit Union

11149 Research Blvd., Suite 300., Austin, TX 78759

Welcome to Austin Telco Federal Credit Union! We strive to provide our members with outstanding customer service and offer a variety of financial products used to help you reach your financial goals. Whether you are looking to open a free checking account, apply for a new car or home loan, or if you are looking for investment options like our share certificates and other investment products, we can help! Stop by one of our 23 locations in the Austin Metro area, and a member service specialists will be ready to assist you with your financial needs.

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3.1

Overall Excellence Rating

Industry

Financial Services

Category

Banking & Lending

ESG/Ethical Impact

2021 was a fast-paced year full of progress and new opportunities for Austin Telco. While the economy continues to recover from the aftermath of the pandemic, Austin Telco persisted in providing excellent member service and low fixed-rate financing for all our members’ financial needs. 2021 also marked the 80th anniversary of the credit union. Since its opening in 1941 to serve Southwestern Bell employees, Austin Telco has grown from 49 members to servicing 90,905, and our assets increased from $338.45 to $2,369,309,954, showcasing the strength and stability of Austin Telco over the 80 years, a task only possible because of our members’ support. We are proud to announce that Austin Telco once again was recognized as the “Best Credit Union in Austin” in the Austin American Statesman’s 2021 Best of the Best Choice Awards for the third consecutive year. In addition, this year, Austin Telco won in the Best Bank Category, beating out several very large banks. We are truly thankful to our members for their tremendous support. With the continued success of Austin Telco, we’re able to offer beneficial savings and other financial products and services that enhance our members’ lives and improve our delivery channels. Therefore, in 2021 we launched an enhanced phone banking system. Our Touch Tone Teller platform was replaced by Austin Telco Phone Banking. The phone banking system has the same phone number, 512-302-4444, but with new features and an easy-to-use upgraded menu structure. We also launched a redesigned website with updated navigation to make our products and services more accessible.

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Awards Received

2023

Revenues

$19,000,000.00

Website Traffic

Employee Rating

3.1

Customer Rating

3.7

Company Size

100-1000

ESG Risk Rating

3

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