Appriss Retail

9901 Linn Station Drive, Louisville, KY 40223

Leveraging more than 20 years of data science expertise, Appriss® Retail transforms ecommerce and omnichannel consumer interactions by providing real-time, actionable recommendations that reduce fraud, drive efficiency, and maximize profitability. The company’s AI-driven, SaaS platform generates analytical insights and recommendations by applying proprietary models developed from the collective intelligence of more than 75 billion aggregated transactions to a retailer’s own data. Appriss Retail serves a global base of leading specialty, apparel, department store, hard goods, big box, grocery, pharmacy, and hospitality businesses in more than 150,000 physical and online locations in 45 countries across six continents.

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3.6

Overall Excellence Rating

Industry

Retail

Category

Other Retail Stores

ESG/Ethical Impact

In 2022, U.S. consumers returned items totaling $816 billion against $4.95 trillion in sales, according to the 2022 Consumer Returns in the Retail Industry report. Ecommerce returns account for 26% of all returns, adding up to $212 billion in 2022; of that, 10.4% were fraudulent. These online returns have greater impact on the environment due to the release of greenhouse gases, soil, and water pollution caused by return transportation, additional packaging, and disposal of unusable returned goods in landfills. A large part of the environmental impact of ecommerce returns comes from the reverse logistics of sending the items back to the retailer, including the greenhouse gases from the trucks having to pick up the item from the consumer and deliver it back to the retailer. Even the air pollution from consumers driving to a nearby store is a contributor. However, a greater concern comes from the excess packaging required for online returns. Some retailers like Amazon accept unpackaged returns at third-party drop-off locations to minimize using additional corrugated boxes and packing materials. Returns from many consumers are aggregated to reduce transportation impacts and costs.

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Awards Received

2023

Revenues

$816,000,000.00

Website Traffic

Employee Rating

4.2

Customer Rating

4

Company Size

100-1000

ESG Risk Rating

3

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