The past few years have been difficult, first there was the pandemic, and the harsh socioeconomic consequences that followed and then, in February 2022, the war between Russia and Ukraine and its terrible humanitarian costs. Needless to say, our business has been under a lot of pressure. During this time, we worked together with our stakeholders, through these unfortunate circumstances, prioritising our values and vision to succeed despite adversity. As we look back at 2022, it’s clear that we made a strategic decision to focus on our customers. The exceptional efforts made by our teams delivered outstanding results despite the challenging market conditions. We countered high attrition rates by recruiting more than 160 new talented individuals. In 2023 we evolve our Corporate Social Responsibility (CSR) programme and launch a formal Environmental, Social and Governance (ESG) programme under our Global Operations, Business Technology and Quality team. The new programme addresses the priority of meeting our sustainable development goals and becoming better prepared to meet upcoming EU regulations.