Ace Hotel is a chain of hotels headquartered in Los Angeles and New York City. Founded in 1999 in Seattle, it operates hotels primarily in the United States, with locations in Portland, Oregon; Brooklyn, New York City; Palm Springs, California; Seattle, Washington; Pittsburgh, Pennsylvania; Los Angeles, California; New Orleans, Louisiana; Kyoto, Japan; Toronto, Canada; Sydney, Australia; and Panama City, Panama.
20 W 29th St, New York, NY 10001
CategoryHotels & Resorts
Our paramount goal at Ace Hotel Group is to honor the vision of our founders who, as members of the LGTBQIA+ community, were devoted to creating a welcoming and inclusive experience — particularly for those who are marginalized. The feedback we received in the past week made clear that in some instances, we have strayed from that vision. We take full responsibility for the gravity of the challenges we face to fight racial, gender, and LGBTQIA+ based inequity within our own workgroup and the underlying culture that enables this, both within our business and the broader hospitality industry. We are currently undertaking our first significant steps in partnership with a diversity, equity, and inclusion expert, while working in tandem with an internal, racially diverse advisory committee of current Ace Hotel team members. Developing new operating procedures, providing anti-racism and implicit bias training, strengthening our guest code of conduct and HR procedures, and developing other strategic plans to foster a more inclusive, diverse, and equitable space for employees and guests. Honoring the immense amount of talent among the people of color within our workgroup by continuing to facilitate the mentorship, development, and promotion of these employees into leadership roles. We recently piloted a similar leadership development program at one of our properties last year, and will be expanding it to every Ace Hotel location.